Privacy Policy

Wayland Chiles LLC respects the privacy of our customers and the impotance of the information they share with us. We have summarized below our basic information policies and practices for this website, www.waylandchiles.com, which is owned and operated by Wayland Chiles LLC. It is our intent to ensure this Privacy Policy is complete and current with best privacy practices. If at any time you have questions or concerns about your privacy or security with our company, please call or email us.

Information We Collect and How It Is Used
We collect information from you in several different ways on this site, with the goal of improving your customer experience with Wayland Chiles LLC.

  • Personal Information. We collect Personal Information on the Wayland Chiles' website when you make a purchase, create an online account, request a catalog, or subscribe to email. Personal Information may include your name, address, email address, and credit card number. We collect and use such information to enhance your customer experience with us and for marketing purposes such as to:
    • Process, track, and fill your orders
    • Help make the site easier for you to use
    • Provide you with relevant information and content
    • Market our products and seeds
    • Inform you of special offers and promotions
    • Include you in customer surveys
  • Log Files. In addition, certain Anonymous Information is collected automatically by our website. This information may include visitor domain name, Internet Protocol (IP) address, and referring domain. The information is tracked in server logs, and may be used to troubleshoot problems, keep content relevant, examine traffic trends, and improve the website experience for visitors. This Anonymous Information is used only in aggregate form.
  • Cookies and Other Technology. We may assign your computer one or more Cookies, which are a standard internet tool. A Cookie is a small data file stored as text files by your Web browser on your computer's hard drive. Most internet browsers are initially set to accept Cookies. You can set your browser to refuse Cookies from websites or remove them from your hard drive, but this will cause certain functions of our site to not work properly. We have to use Cookies to enable you to select products, place them in your Online Shopping Cart or Wish List, and to then store or purchase those products.
  • Email Addresses. Your email address allows us to send you an order confirmation and customer service messages as necessary. If you have subscribed to our marketing and newsletter emails, we will also send you useful growing tips, special offers, customer surveys, and new product updates. We provide instructions on how to unsubscribe in each email.

 

How Information May Be Shared

We will not distribute, sell, or rent your email address to any outside parties.

Privacy of Children Under 13

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Product Reviews

You may choose to submit a product review on our site, waylandchiles.com. Submitted reviews become the property of Wayland Chiles and may be used at the discretion of Wayland Chiles for branding and promotional purposes.

Surveys

If you complete a Wayland Chiles' survey, we may record your email address along with the information you provide us on the questionnaire. We use summaries of the data collected from our surveys to help us improve the service and products we offer you. 

Data Security and Safety

We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

If you have any concerns about ordering electronically, feel free to call 1-508-395-5886 to place your order over the phone.

You can also print your online shopping cart page and email it to us.


If you prefer, you can mail your order to us at the following address:

Wayland Chiles LLC

180 Boston Post Road

Wayland, MA 01778