Wayland Chiles LLC Terms and Conditions
Shipping rates depend on the selected shipping speed and weight/size of the items.To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shiping & handling cost will be listed under Order Summary
Unless noted otherwise in the ordering pipeline, Wayland Chiles ships all items within three days of receiving an order. You will receive emails confirming the status of your order. You will receive notification of any delay or cancellation of your order. All orders are sent with a tracking number.
Our Return Guidelines
- We will accept authorized returns within 30 days of the original order ship date. All returns must be accompanied by an return merchandise authorization number (RMA#). You can get a RMA# by calling or emailing.
- If we shipped you the wrong product or it arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price, provided the item is returned to us in its original packaging.
- If you ordered the wrong item, wrong size, or simply changed your mind, we will refund the purchase price minus the shipping cost, provided the item is returned to us in its original packaging.
- A 10% restocking fee may be assessed if the original packaging has been opened, or if the item has been used and/or is not returned in original condition.
- We cannot accept returns of live plants. If you receive a damaged plant, please contact us immediately.
- All special orders are considered custom orders and are nonrefundable.
- Once we receive your return, we will process your refund and issue a credit.
- If you paid by credit card, the credit will be applied to your credit card account. Please note that it can from 2–7 business days for the credit to post, depending upon your credit institution's policies.
- If you paid by check or money order, a refund check will be mailed to you.